Privacy Policy

Effective Date: 01 October 2024

Welcome to Onga AS (referred to as "we," "us," "our," or "the Hotel"). At Onga, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel and website, make a booking, or use any of our services.

Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

We may collect the following types of information from you:

Personal Information: Includes your name, address, email, phone number, date of birth, and other contact details.

Payment Information: Payment details, such as credit card numbers and billing addresses, when you make a reservation or purchase services.

Stay Information: Information about your reservation, including check-in and check-out dates, room preferences, special requests, and guest preferences.

Technical Data: When you use our website, we may collect data such as IP address, browser type, device ID, and browsing history.

Location Data: With your consent, we may collect location data through GPS or other technology to provide certain services (e.g., maps to local attractions).

Communication Data: Information from communications with you, including emails, phone calls, and social media messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process reservations, check-in/check-out, and other services during your stay.

Personalize Your Experience: To remember your preferences, respond to requests, and provide a more personalized experience.

Payment Processing: To complete payments and handle billing for your reservations and other purchases.

Improve Our Services: To analyze and improve our website, services, and customer experiences.

Marketing and Communications: To send promotional materials, special offers, and newsletters (if you have opted in). You can opt-out at any time.

Legal Compliance and Security: To comply with legal obligations, such as tax laws, and to maintain security within our hotel and online platforms.

3. Sharing Your Information

We may share your personal information in the following instances:

With Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processors, IT service providers, and marketing partners.

Legal Requirements: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement a range of security measures to safeguard your personal information. These measures include encryption, secure servers, and access controls. However, please note that no security system is foolproof, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and in accordance with legal, regulatory, and operational requirements.

6. Your Rights and Choices

You have the right to:

Access Your Information: Request a copy of the personal data we hold about you.

Rectify Your Information: Request that we correct or update any inaccurate or incomplete information.

Delete Your Information: Request the deletion of your personal information, subject to certain legal and operational restrictions.

Restrict Processing: Request to restrict the processing of your information in certain situations.

Object to Processing: Object to our processing of your personal information, including for direct marketing purposes.

Data Portability: Request a copy of your personal information in a commonly used electronic format.

Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at info@onga.no. We may require verification of your identity before processing your request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage, and assist in our marketing efforts. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, though this may impact your experience on our website.

Necessary Cookies: Essential for the operation of our website.

Performance and Analytics Cookies: Help us understand how visitors interact with our website.

Functional Cookies: Remember your preferences to personalize your experience.

Advertising Cookies: Used to deliver relevant advertisements and track ad performance.

8. Children’s Privacy

Our services are not intended for individuals under the age of 14, and we do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected information from a child under 14, we will delete it as soon as possible. If you believe we may have collected information from a child, please contact us at info@onga.no.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your home country. We take steps to ensure that any data transferred internationally is handled in accordance with this Privacy Policy and applicable data protection laws, including using standard contractual clauses or other appropriate safeguards as required by law.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of each website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Onga AS

Address: Pb 30, 9513 Alta, Norway
Phone: +47 930 100 30
Email: info@onga.no

By staying at Onga, using our website, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Thank you for choosing Onga, where your privacy and trust are highly valued.

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